There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Please note: the information on this page relates to AGN's 2020 Natural Gas Rebate Campaign. This campaign has now closed. Only claims meeting the Terms and Conditions of AGN's 2021 Natural Gas Rebate Campaign will be accepted. For more information about the current offers, go here or call AGN's Promotions Team on 1300 001 001 (Option 7).


$500 cashback for natural gas hot water

Want reliable, temperature-controlled hot water at your fingertips?  Install a dedicated natural gas hot water system as part of your new gas connection and claim a $500 hot water cashback.

Other Terms and Conditions apply (read below), existing home new connection customers only. 

Boy looking down at sink natural gas hot water


Key Terms and Conditions
  • Promotion period: 1 January 2020 to 13 December 2020 (if the appliance is installed at a new connection property).
  • The hot water appliance must be fuelled only by natural gas to qualify for the $500 hot water cashback  rate. Gas-boosted solar hot water systems qualify only for a $100 cashback.
  • Offer applies only to eligible hot water systems installed in existing build properties connected to the gas distribution network owned by Australian Gas Networks (AGN). In Queensland, AGN's natural gas network is generally north of the Brisbane River. You can use this postcode list to check if your property is eligible (refer to Page 2).
  • Cashback is only payable if the hot water system is a new installation, not a replacement of a previous natural gas hot water system.
  • Limit 1 x $500 hot water cashback payable per metered property. Additional natural gas hot water units will qualify for a $100 appliance cashback instead.


How to Claim

It’s easy to claim!

Once appliance installation is complete, just go to AGN’s cashback website and submit a claim. You’ll need to provide a copy of the Gas System of Compliance Certificate, as well as any invoices/receipts relating to appliance purchase and installation. Once approved, cashback payment will be deposited straight into your nominated bank account (so there’s no gift cards or vouchers to worry about).

Go here to access our cashback website.

Questions? Contact our Natural Gas Marketing Team on 1300 001 001 (Option 7).