There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. You can find information on our Covid-19 response here

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Rebates and Offers

$500 off for major natural gas heating

Family dog warmed by natural gas heating

Winter has well and truly set in, so you're definitely going to want to cosy-proof your home by installing natural gas heating! With natural gas heating, you’ll have the perfect temperature at your fingertips and guaranteed comfort on even the coldest of days.

  • Subject to Terms and Conditions, homes that connect natural gas heating for the first time can take advantage of AGN’s heating rebates to install a natural gas flued room heater (e.g. gas log fire, wall furnace, space heater) OR a natural gas whole of home heating system (e.g. natural gas ducted heating, natural gas hydronic heating).
  • Promotion periods: A $500 heating rebate rate is available when eligible heating appliances are installed during the 2022 Winter Heating Promotion Period, which is between 1 March 2021 and 31 October 2022 (extended end date). Eligible installations outside of these dates in 2022 will qualify for an off-season heating rebate of $100.
  • No heating rebates will be paid to installations prior to 2022.
  • No heating rebate will be paid for like-for-like appliance replacements, nor for downgrades (see Terms and Conditions below for extra detail).
  • Offer applies to eligible heating appliances installed at existing build homes with a pre-existing gas connection (connected for 6 months or longer) and covered by the natural gas distribution network owned by Australian Gas Networks (AGN). Use this postcode list to check if your property is eligible. New build properties are excluded from this offer.

Read below for further Terms and Conditions (including Promotion Periods/Claiming Deadlines), and to find information on how to claim.

Questions? Contact AGN’s Natural Gas Promotions Team on 1300 001 001 (Option 7).

  • Terms and Conditions / How to Claim (continue reading)