There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
 

 

 

 

 

 

The future of Australian gas is renewable

Learn about our plans to reduce carbon emissions in the gas network by transitioning to 100% renewable gas,
so you can keep enjoying gas for cooking, heating and hot water as you do today.

 

Enjoy gas?

There’s nothing you need to do right now – so you can keep enjoying the things you love

Gas supplies almost half of Australia's household energy, and already has a much lower carbon intensity than grid electricity, but there is more to do.

We’ll keep working in the background to decarbonise your gas, so you won’t have to change the way you heat your home, use hot water or cook your food.

 

 

What is
Renewable gas?

Renewable and carbon-neutral gases such as hydrogen and biomethane can be used in the same way as natural gas is today, but do not result in additional carbon emissions to the atmosphere. By blending and ultimately replacing natural gas with renewable gas we can use our existing infrastructure to supply renewable gas to our customers. It also means customers retain their choice of energy supply, and those industries relying on gas can continue to access it.

Learn more

 

Benefits of Renewable Gas

NET-ZERO EMISSIONS BY 2050

6.5 MILLION AUSTRALIAN HOUSEHOLDS ENJOY GAS

KEEP ENJOYING GAS IN YOUR HOME

A RELIABLE SOURCE OF ENERGY

LOWEST COST DECARBONISATION

AN IMPORTANT FUTURE FUEL

FAQs

Renewable gas is a term used to describe gases that do not produce any additional carbon emissions in their production and use. Common forms of renewable gas include hydrogen and biomethane which can be used in the same way as natural gas is today.

Hydrogen does not contain any carbon and can be produced using water and renewable electricity, meaning the entire process is carbon free.

Biomethane is carbon neutral - it harnesses the energy potential from organic materials such as landfill gas, agricultural waste and sewage, supporting the circular economy.

By blending and ultimately replacing natural gas with renewable gas we can use our existing infrastructure to supply renewable gas to our customers. It also means customers retain their choice of energy supply, and those industries relying on gas can continue to access it.

On our distribution networks, we are targeting 10% renewable gas by volume by 2030, and offering 100% renewable gas to new housing estates by no later than 2025. Our aim is to fully decarbonise our distribution networks by 2040 as a stretch target and by no later than 2050.

This is consistent with Australian state and territory ambitions which collectively target being net zero carbon by 2050, and with the ambitions of several states who are explicitly targeting 10% renewable gas in networks by 2030.

Hydrogen Vision 2050

The appliances sold in Australia are designed to operate efficiently and effectively with natural gas. They are tested with varying gas compositions to account for the varying sources of natural gas supplied around Australia. One such “limit” gas contains 13% hydrogen, and therefore all certified household gas appliances sold in Australia have undergone a range of safety tests with this level of hydrogen.

Consistent with this and with our own appliance testing program, we are confident that your existing home appliances will work safely, reliably and effectively with up to 10% hydrogen blends and potentially even higher - with international projects supplying up to 20% hydrogen blends.

When receiving 100% renewable hydrogen gas, new appliances or burner parts may be required.

100% hydrogen appliances are in use throughout Australia and the world today – we have hydrogen barbeques that we use at community events – but at the moment they are niche product whilst the market establishes itself. Appliance manufacturers are already working on hydrogen ready appliances that will easily transition from natural gas to hydrogen gas.

Our Low Carbon Strategy outlines our plans to supply 10% renewable gas by 2030 before starting the conversion to 100% renewable gas. The timing of 100% conversion (post 2030) is aligned with when many appliances will be able to be replaced as part of their natural retirement cycle which will also contribute to a smooth transition.

Of course. On average there are approximately 100,000 new gas connections across Australia every year. Connecting to the gas network today provides you the benefits of natural gas – safe, reliable, controllable energy – and a pathway to renewable gas in the near future.

We understand that price is very important to our customers.

At the moment producing renewable gas is a new industry in Australia and is more expensive than natural gas.

Just like solar, wind and battery power, in order to drive down costs we need to develop projects and increase scale. We are doing this with the support of Governments, who are providing project funding in order to ensure customers do not bear added costs. Consistent with this, customers receiving blended renewable gas as part of our Hydrogen Park South Australia and Hydrogen Park Gladstone projects will pay no more than if they were receiving 100% natural gas.

Our modelling indicates that renewable hydrogen and biomethane can be produced at prices equivalent to natural gas by 2030 if not before. This is consistent with the Federal Government targets of “H2 under $2 per kg”. At this time we will look to begin conversion of our networks to 100% renewable gas.

Today Australia’s energy system relies on diverse sources of energy – natural gas and liquid fuels (petrol and diesel) are used for more than double the energy provided by electricity. It’s important that as we move towards net zero emissions we continue to use diverse sources of energy – if we don’t maintain diversity we risk developing a more costly and less reliable energy system overall. Importantly modelling indicates that decarbonising natural gas through renewable hydrogen can be up to 50% cheaper than electrification as it avoids significant investment in additional electricity infrastructure such as poles, wires and additional batteries.

 

You do not need to do anything. We are working with industry and governments across Australia to deliver the renewable gas future.

To start we are delivering demonstration projects. Hydrogen Park South Australia commenced in May 2021 and is delivering volumes of up to 5% renewable hydrogen to more than 700 homes in the nearby suburb of Mitchell Park, while Hydrogen Park Gladstone is currently being developed and will deliver up to a 10% renewable hydrogen blend to the Gladstone gas distribution network in Queensland in 2022.

We will then move to large scale blending as we target 10% renewable gas across our networks by 2030, this includes through Hydrogen Park Murray Valley which was recently awarded funding by the Australian Renewable Energy Agency and will deliver up to a 10% renewable hydrogen blend to more than 40,000 customers in Wodonga and Albury.

From 2025 we want to be able to offer new housing developments a 100% renewable gas product, before conversion of our existing networks from 10% to 100% renewable gas begins from 2030. At this point a change to hydrogen appliances may be required, we are working with appliance manufacturers to make sure this occurs as smoothly as possible.

We are committed to engaging with the community. When renewable gas projects are developed in your community we will let you know.

Renewable gas is here now. Hydrogen Park South Australia commenced in May 2021 and is delivering volumes of up to 5% renewable hydrogen to more than 700 homes in the nearby suburb of Mitchell Park. Hydrogen Park Gladstone is currently being developed and will deliver up to a 10% renewable hydrogen blend to the Gladstone gas distribution network in Queensland in 2022.

This is just the start. Ultimately we are targeting volumes of up to 10% renewable gas across our networks by 2030 and 100% renewable gas by 2040 as a stretch target.

For business and industrial customers you can be confident that your connection to the gas network will provide you with the energy you require and also help you transition to a low carbon future

Our current plans are to blend volumes of up to 10% renewable hydrogen by 2030. This 10% blended gas remains consistent with the Australian Specifications for natural gas. Beyond 2030 we will look to convert to 100% renewable gas, which may require some change to appliances, work is already underway with the appliance sector to make this transition as smooth as possible.

We are committed to engaging with the community. When renewable gas projects are developed in your area we will let you know well in advance to ensure any questions you may have are answered.

 

View all our Frequently Asked Questions…

The Energy Challenge

Clean, Reliable, Renewable..

Why is it so important to decarbonise the gas network? Reducing emissions in the energy sector presents a number of challenges. Everybody wants cleaner energy that is both reliable and reasonably priced.

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Our Renewable Gas Projects

Hover over the green dots to discover how we’re making the renewable gas future a reality


 

Shaping The Future

Gas is essential to our economy and modern lifestyles, supplying almost half of Australia’s household energy. But there is more we can do. As a business we are responding, taking active steps to sustainable gas delivery today and tomorrow. On our distribution networks, we are targeting volumes of 10% renewable gas by volume by 2030, and offering 100% renewable gas to new home estates by no later than 2025. Our aim is to fully decarbonise our distribution networks by 2040 as a stretch target and by no later than 2050. This is consistent with Australian state and territory ambitions which collectively target being net zero carbon by 2050.

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