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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Get Connected

The Connection Process

Whether you’re making the move to natural gas for your new home or an existing home, we are here to help make the connection process easy

  • Step 1

    Chat to your builder 

    Tell them you want gas in your home, and they’ll arrange to get you connected. You should also discuss which gas appliances you plan to install.

    So what exactly will they do?

    1. They'll lodge a request with us to install a service line - the connection from the gas mains in your street to the meter on your property.
    2. While building your home, they'll keep in mind a suitable location for the gas meter - which will be chosen during a visit from a meter installer.
    3. Your builder will also arrange someone to install the gas pipes, meter and appliances at your property.

    tip

    If you have a preferred meter location, you can tell your installer on the day. Make sure there’s nothing in the way of safe and easy access to the property, like dogs or debris.

    tip

    Want to know more about the connection process? Call us at any stage on 1300 001 001.

    Step 2

    Choose your gas retailer

    Your energy retailer provides gas to your home and sends the bills for your usage, so you'll need to set up an account. We can help you find a retailer.

    tip

    It's worth asking your gas fitter  where to turn the gas on and off. And knowing who to call in case of an outage, a leak or an emergency. 

    Step 3

    Enjoy your gas

    Whether it's for cooking, heating or hot water, you'll naturally enjoy your new home, thanks to gas.

  • Step 1

    Get in touch with us

    Call us on 1300 001 001 to lodge a new connection request, and we'll confirm if natural gas is available to your property. 

    tip

    Want to know more about the connection process?

    Call us at any stage on 1300 001 001

    Step 2

    Contact a gas fitter

    These are plumbers who'll install your natural gas appliances, and the pipes you'll need to run them from the gas meter.

    Find a qualified gas fitter

    tip

    Some gasfitters can also lodge a connection request for you.

    Step 3

    Choose a meter location

    We'll send an installer to your home to choose a suitable position for the gas meter.

    tip

    If you have a preferred meter location, you can tell your meter installer on the day, or just inform your builder beforehand.

    Step 4

    Install pipes & appliances

    At this stage, and in no particular order, your gas pipes and appliances will be installed.

    tip

    Be sure have accurate house plans at hand - a gas contractor may need to know of anything that could get in the way of pipes before digging begins.

    tip

    Ask your gas fitter how long installation will take. You may be without gas for a couple of days, and prefer to stay somewhere else.

    Step 5

    Install the meter

    We'll send someone to install your meter, after confirming everything is working safely.

    Step 6

    Choose a gas provider

    This is the supplier that provides gas to your home and sends the bills for your usage, so you'll need to set up an account. We can help you find a retailer.

    Step 7

    Enjoy your gas

    Whether it's for cooking, heating or hot water, you'll naturally enjoy your new home, thanks to gas

    tip

    It's worth asking your gas fitter where to turn the gas on and off. And knowing who to call in case of an outage, leak or emergency.

    Step 1

    Contact a gas fitter

    These are plumbers who'll install your natural gas appliances, and the pipes you'll need to run them from the gas meter.

    Find a qualified gas fitter

    tip

    Your gas fitter might also be able to lodge your connection request, but you'll still need to choose a retailer before your connection can commence

    tip

    Want to know more about the connection process?

    Call us at any stage on 1300 001 001.

    Step 2

    Choose a gas provider

    This is the supplier that provides gas to your home and sends the bills for your usage, so you'll need to set up an account. We can help you find a retailer.

    Step 3

    Choose a meter location

    We'll send an installer to your home to choose a suitable position for the gas meter.

    tip

    If you have a preferred meter location, you can tell your meter installer on the day. Make sure there's nothing in the way of safe and easy access to the property, like dogs or debris.

    Step 4

    Installation & connection

    At this stage, and in no particular order, your gas pipes, meter and appliances will be installed and connected.

    tip

    Be sure have accurate house plans at hand - a gas contractor may need to know of anything that could get in the way of pipes before digging begins.

    tip

    Ask your gas fitter how long installation will take. You may be without gas for a couple of days, and prefer to stay somewhere else.

    Step 5

    Enjoy your gas

    Whether it's for cooking, heating or hot water, you'll naturally enjoy your new home, thanks to gas

The 3 gas Vic distribution businesses (DBs) – AusNet services, Australian Gas Networks and Multinet Gas Networks have been working together (following on from our Site Readiness Guidelines) to improve the new gas connection process in Vic to make it simpler, clearer, consistent and more efficient for all our customers. For more details, click here

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