There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220.
For more info or to confirm eligibility, simply call our Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) or send the team a message online. Terms and Conditions apply .
Get set to welcome a new world of comfort when you connect your home to natural gas for the first-time, plus take advantage of a Connection Bonus of up to $750 from AGN when you connect.
AGN's Connection Bonus is only open to existing dwellings that connect to natural gas for the very first-time (excludes re-connecting properties and new build properties) and installs an eligible natural gas appliance type: hot water, flued room heating, central heating or cooking.
To qualify, hot water appliances must have a minimum Gas Energy Rating of 6-stars, flued room heaters must have a minimum Gas Energy Rating of 4.5-stars, and ducted heating systems must have a minimum Gas Energy Rating of 5.8 stars (or a minimum of 5-stars but with zoning). Hydronic heating systems must have a high-energy efficient condensing boiler. Further eligibility criteria and terms and conditions apply.*
*All rebate claims subject to full Terms and Conditions (T&Cs). You can download T&Cs here, or contact AGN's Natural Gas Marketing Team for more information on 1300 001 001 (Option 7; Monday-Friday during business hours) or online.
For more details on AGN's rebate offers (plus details on how to claim), check out our FAQs below...
The rebate amount varies depending on the appliance type, the Gas Energy Rating of the appliance, and whether that appliance is a 'new load' appliance (this means it's a new, not replacement, installation that adds another source of gas usage to the home) or a gas-to-gas replacement (this means it's a replacement of the same gas appliance type). Most offers are specifically for existing dwellings, but if you’ve just built (or are in the process of building) a home in SA, NT, QLD or NSW, speak to our Natural Gas Marketing Team to check which select rebates are available for new homes.
Refer to Table 1 for a list of current appliance rebates – all offers subject to further Terms and Conditions (T&Cs):
| Appliance Type | Minimum Gas Energy Rating | Rebate Value |
|---|---|---|
| Hot Water | 6-stars |
$500 for new load installations $150 for gas-to-gas replacements An additional $250 on offer for gas-boosted solar hot water systems OR hot water systems with a 7-star Gas Energy Rating |
| Flued Room Heating | 4.5 stars |
$600 for new load installations $350 for gas-to-gas replacements |
| Gas Ducted Heating | 5.8 stars OR at 5 stars with zoning |
$750 for new load installations $500 for gas-to-gas replacements |
Heads up: if you are connecting an existing dwelling to natural gas for the very first time, AGN is offering a Connection Bonus of up to $750. Read more about the Connection Bonus, or speak to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) for more information. You can also use our online form to get in touch with this team.
The majority of our rebate offers are for existing dwellings connected or connecting to the natural gas distribution networks owned by Australian Gas Networks (AGN). However, we have a select range of rebates available for new builds - these rebates are for eligible heating appliances and outdoor living appliances (there are no rebates available for hot water or indoor cooking appliances installed in new builds). Check out this page for details on what's available to new builds.
In 2024, our rebate offers focus on assisting our customers choose and install energy efficient natural gas appliances. This year's offers are available to AGN customers in SA, NT, NSW and QLD (no new offers are available to AGN customers in Victoria at this point in time). If you are a customer in NSW or QLD, please be aware that AGN is not the sole gas distributor in your state and there are other gas distributors. You can refer to this postcode list to check if AGN is the distributor in your area. Alternatively, you are welcome to call our Natural Gas Marketing Team on 1300 001 001 (Option 7) to double-check.
The current Promotion Period for AGN's rebate campaign runs from 1 April 2024 to 31 December 2024. Eligible appliances need to be purchased by the end date of the Promotion Period, however, you will have until the end of the Grace Period to finalise appliance installation and claim your rebate. The Grace Period starts once the Promotion Period ends, so it will run from 1 January 2025 to 28 February 2025.
The Promotion Period and the Grace Period together make up the 'Campaign Period'. No rebates will be paid to connections or appliance installations completed outside of the 2024 Campaign Period – unless:
There are two ways you can claim a rebate.
Option 1. Claim via a rebate supplier. With this option, you choose a participating rebate supplier to complete the natural gas work you require (including supply and/or installation of your natural gas appliances) and who will then manage the rebate claim for you. A ‘rebate supplier’ is a gasfitting business or gas appliance store that has officially registered to AGN’s 2024 Natural Gas Rebate Campaign and who has agreed to facilitate rebate payment to eligible customers. This means your rebate supplier will provide you the rebate either as a discount from price or as a refund that will be passed onto you once they have received reimbursement from us – meaning there is no requirement on you to lodge any rebate paperwork to us. Easy!
Option 2. Claim via our cashback website. Alternatively, you can claim direct from us once appliance installation is complete - this may be because your chosen tradesperson is not registered with our campaign, or simply because you prefer to manage your claim directly. To claim direct, go to our cashback website (www.agnpromotions.com.au ) and fill out the application form. You'll need to make sure you have:
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
Easy! You can use our website's online directory to get in touch with a gas specialist near you - just look up your suburb or postcode (apply any appliance filters that you wish) and you'll be presented with rebate suppliers/businesses familiar with our natural gas rebate offers and who are closest to your area.
Alternatively, you can also use the online directory provided by your state's Master Plumbers Association to get in touch with a local gas appliance installer:
AGN's 2024 Natural Gas Rebate Campaign took effect 1 April 2024. If you have purchased a natural gas appliance before this date and can't find a matching rebate offer listed for it, please contact our Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) to double-check eligibility. Our team can also be contacted online.
If you're the proud owner of a newly built home, you'll be pleased to know that we have a select range of rebates available to new build customers connected to AGN's networks in SA, NT, QLD and NSW. You can read more here, or you can contact our Natural Gas Marketing Team for further details.
You can download our Rebate Terms and Conditions, for detailed information. If you have any questions, we welcome you to contact our team on 1300 001 001 (Option 7) or send us a message online.
Reach out to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) or send them a message online .
Tap into savings with 6-star hot water...
Install an energy efficient natural gas hot water system and take advantage of a rebate of up to $500 from AGN. Enjoy the convenience of endless hot water at your fingertips.
Appliance must have a minimum 6-Star Gas Energy Rating to be eligible for this promotion. This offer is available to existing dwellings connected or connecting to the natural gas distribution networks owned by Australian Gas Networks (AGN). This offer is not valid for new builds. Visit this page for details on what's available to new builds. Further eligibility criteria and terms and conditions apply.*
For more details on AGN's rebate offers (plus details on how to claim), check out our FAQs below...
The rebate amount varies depending on the appliance type, the Gas Energy Rating of the appliance, and whether that appliance is a 'new load' appliance (this means it's a new, not replacement, installation that adds another source of gas usage to the home) or a gas-to-gas replacement (this means it's a replacement of the same gas appliance type). Most offers are specifically for existing dwellings, but if you’ve just built (or are in the process of building) a home in SA, NT, QLD or NSW, speak to our Natural Gas Marketing Team to check which select rebates are available for new homes.
Refer to Table 1 for a list of current appliance rebates – all offers subject to further Terms and Conditions (T&Cs):
| Appliance Type | Minimum Gas Energy Rating | Rebate Value |
|---|---|---|
| Hot Water | 6-stars |
$500 for new load installations $150 for gas-to-gas replacements An additional $250 on offer for gas-boosted solar hot water systems OR hot water systems with a 7-star Gas Energy Rating |
| Flued Room Heating | 4.5 stars |
$600 for new load installations $500 for gas-to-gas replacements |
| Gas Ducted Heating | 5.8 stars OR at 5 stars with zoning |
$750 for new load installations $500 for gas-to-gas replacements |
Heads up: if you are connecting an existing dwelling to natural gas for the very first time, AGN is offering a Connection Bonus of up to $750. Read more about the Connection Bonus, or speak to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) for more information. You can also use our online form to get in touch with this team.
The majority of our rebate offers are for existing dwellings connected or connecting to the natural gas distribution networks owned by Australian Gas Networks (AGN). However, we have a select range of rebates available for new builds - these rebates are for eligible heating appliances and outdoor living appliances (there are no rebates available for hot water or indoor cooking appliances installed in new builds). Check out this page for details on what's available to new builds.
In 2024, our rebate offers focus on assisting our customers choose and install energy efficient natural gas appliances. This year's offers are available to AGN customers in SA, NT, NSW and QLD (no new offers are available to AGN customers in Victoria at this point in time). If you are a customer in NSW or QLD, please be aware that AGN is not the sole gas distributor in your state and there are other gas distributors. You can refer to this postcode list to check if AGN is the distributor in your area. Alternatively, you are welcome to call our Natural Gas Marketing Team on 1300 001 001 (Option 7) to double-check.
The current Promotion Period for AGN's rebate campaign runs from 1 April 2024 to 31 December 2024. Eligible appliances need to be purchased by the end date of the Promotion Period, however, you will have until the end of the Grace Period to finalise appliance installation and claim your rebate. The Grace Period starts once the Promotion Period ends, so it will run from 1 January 2025 to 28 February 2025.
The Promotion Period and the Grace Period together make up the 'Campaign Period'. No rebates will be paid to connections or appliance installations completed outside of the 2024 Campaign Period – unless:
There are two ways you can claim a rebate.
Option 1. Claim via a rebate supplier. With this option, you choose a participating rebate supplier to complete the natural gas work you require (including supply and/or installation of your natural gas appliances) and who will then manage the rebate claim for you. A ‘rebate supplier’ is a gasfitting business or gas appliance store that has officially registered to AGN’s 2024 Natural Gas Rebate Campaign and who has agreed to facilitate rebate payment to eligible customers. This means your rebate supplier will provide you the rebate either as a discount from price or as a refund that will be passed onto you once they have received reimbursement from us – meaning there is no requirement on you to lodge any rebate paperwork to us. Easy!
Option 2. Claim via our cashback website. Alternatively, you can claim direct from us once appliance installation is complete - this may be because your chosen tradesperson is not registered with our campaign, or simply because you prefer to manage your claim directly. To claim direct, go to our cashback website (www.agnpromotions.com.au ) and fill out the application form. You'll need to make sure you have:
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
Easy! You can use our website's online directory to get in touch with a gas specialist near you - just look up your suburb or postcode (apply any appliance filters that you wish) and you'll be presented with rebate suppliers/businesses familiar with our natural gas rebate offers and who are closest to your area.
Alternatively, you can also use the online directory provided by your state's Master Plumbers Association to get in touch with a local gas appliance installer:
AGN's 2024 Natural Gas Rebate Campaign took effect 1 April 2024. If you have purchased a natural gas appliance before this date and can't find a matching rebate offer listed for it, please contact our Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) to double-check eligibility. Our team can also be contacted online.
If you're the proud owner of a newly built home, you'll be pleased to know that we have a select range of rebates available to new build customers connected to AGN's networks in SA, NT, QLD and NSW. You can read more here, or you can contact our Natural Gas Marketing Team for further details.
You can download our Rebate Terms and Conditions, for detailed information. If you have any questions, we welcome you to contact our team on 1300 001 001 (Option 7) or send us a message online.
Reach out to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) or send them a message online .
Say hello to savings with energy efficient natural gas room heating.
Install an energy efficient flued natural gas room heater (e.g. wall furnace, space heater, log fire) and take advantage of a rebate of up to $600 from AGN. Stay cosy through even the coolest and darkest days with ease.
Appliance must have a minimum 4.5-Star Gas Energy Rating to be eligible for this promotion. Further eligibility criteria and terms and conditions apply.*
The rebate amount varies depending on the appliance type, the Gas Energy Rating of the appliance, and whether that appliance is a 'new load' appliance (this means it's a new, not replacement, installation that adds another source of gas usage to the home) or a gas-to-gas replacement (this means it's a replacement of the same gas appliance type). Most offers are specifically for existing dwellings, but if you’ve just built (or are in the process of building) a home in SA, NT, QLD or NSW, speak to our Natural Gas Marketing Team to check which select rebates are available for new homes.
Refer to Table 1 for a list of current appliance rebates – all offers subject to further Terms and Conditions (T&Cs):
| Appliance Type | Minimum Gas Energy Rating | Rebate Value |
|---|---|---|
| Hot Water | 6-stars |
$500 for new load installations $150 for gas-to-gas replacements An additional $250 on offer for gas-boosted solar hot water systems OR hot water systems with a 7-star Gas Energy Rating |
| Flued Room Heating | 4.5 stars |
$600 for new load installations $350 for gas-to-gas replacements |
| Gas Ducted Heating | 5.8 stars OR at 5 stars with zoning |
$750 for new load installations $500 for gas-to-gas replacements |
Heads up: if you are connecting an existing dwelling to natural gas for the very first time, AGN is offering a Connection Bonus of up to $750. Read more about the Connection Bonus, or speak to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) for more information. You can also use our online form to get in touch with this team.
The majority of our rebate offers are for existing dwellings connected or connecting to the natural gas distribution networks owned by Australian Gas Networks (AGN). However, we have a select range of rebates available for new builds - these rebates are for eligible heating appliances and outdoor living appliances (there are no rebates available for hot water or indoor cooking appliances installed in new builds). Check out this page for details on what's available to new builds.
In 2024, our rebate offers focus on assisting our customers choose and install energy efficient natural gas appliances. This year's offers are available to AGN customers in SA, NT, NSW and QLD (no new offers are available to AGN customers in Victoria at this point in time). If you are a customer in NSW or QLD, please be aware that AGN is not the sole gas distributor in your state and there are other gas distributors. You can refer to this postcode list to check if AGN is the distributor in your area. Alternatively, you are welcome to call our Natural Gas Marketing Team on 1300 001 001 (Option 7) to double-check.
The current Promotion Period for AGN's rebate campaign runs from 1 April 2024 to 31 December 2024. Eligible appliances need to be purchased by the end date of the Promotion Period, however, you will have until the end of the Grace Period to finalise appliance installation and claim your rebate. The Grace Period starts once the Promotion Period ends, so it will run from 1 January 2025 to 28 February 2025.
The Promotion Period and the Grace Period together make up the 'Campaign Period'. No rebates will be paid to connections or appliance installations completed outside of the 2024 Campaign Period – unless:
There are two ways you can claim a rebate.
Option 1. Claim via a rebate supplier. With this option, you choose a participating rebate supplier to complete the natural gas work you require (including supply and/or installation of your natural gas appliances) and who will then manage the rebate claim for you. A ‘rebate supplier’ is a gasfitting business or gas appliance store that has officially registered to AGN’s 2024 Natural Gas Rebate Campaign and who has agreed to facilitate rebate payment to eligible customers. This means your rebate supplier will provide you the rebate either as a discount from price or as a refund that will be passed onto you once they have received reimbursement from us – meaning there is no requirement on you to lodge any rebate paperwork to us. Easy!
Option 2. Claim via our cashback website. Alternatively, you can claim direct from us once appliance installation is complete - this may be because your chosen tradesperson is not registered with our campaign, or simply because you prefer to manage your claim directly. To claim direct, go to our cashback website (www.agnpromotions.com.au ) and fill out the application form. You'll need to make sure you have:
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
Easy! You can use our website's online directory to get in touch with a gas specialist near you - just look up your suburb or postcode (apply any appliance filters that you wish) and you'll be presented with rebate suppliers/businesses familiar with our natural gas rebate offers and who are closest to your area.
Alternatively, you can also use the online directory provided by your state's Master Plumbers Association to get in touch with a local gas appliance installer:
AGN's 2024 Natural Gas Rebate Campaign took effect 1 April 2024. If you have purchased a natural gas appliance before this date and can't find a matching rebate offer listed for it, please contact our Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) to double-check eligibility. Our team can also be contacted online.
If you're the proud owner of a newly built home, you'll be pleased to know that we have a select range of rebates available to new build customers connected to AGN's networks in SA, NT, QLD and NSW. You can read more here, or you can contact our Natural Gas Marketing Team for further details.
You can download our Rebate Terms and Conditions, for detailed information. If you have any questions, we welcome you to contact our team on 1300 001 001 (Option 7) or send us a message online.
Reach out to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) or send them a message online .
Reach for the stars and save with energy efficient natural gas heating.
Install an energy efficient natural gas ducted heating system and take advantage of a rebate of up to $750 from AGN. Feel snug all winter long with instant, even heat thanks to your new heater.
Appliance must have a minimum 5.8-Star Gas Energy Rating to be eligible for this promotion (or have a minimum 5-Star Gas Energy Rating and zoning). Further eligibility criteria and terms and conditions apply.*
(these offers also apply to natural gas hydronic heating provided the system has a high-efficiency condensing boiler)
*All rebate claims subject to full Terms and Conditions (T&Cs). You can download T&Cs here, or contact AGN's Natural Gas Marketing Team for more information on 1300 001 001 (Option 7; Monday-Friday during business hours) or online .
For more details on AGN's rebate offers (plus details on how to claim), check out our FAQs below...
The rebate amount varies depending on the appliance type, the Gas Energy Rating of the appliance, and whether that appliance is a 'new load' appliance (this means it's a new, not replacement, installation that adds another source of gas usage to the home) or a gas-to-gas replacement (this means it's a replacement of the same gas appliance type). Most offers are specifically for existing dwellings, but if you’ve just built (or are in the process of building) a home in SA, NT, QLD or NSW, speak to our Natural Gas Marketing Team to check which select rebates are available for new homes.
Refer to Table 1 for a list of current appliance rebates – all offers subject to further Terms and Conditions (T&Cs):
| Appliance Type | Minimum Gas Energy Rating | Rebate Value |
|---|---|---|
| Hot Water | 6-stars |
$500 for new load installations $150 for gas-to-gas replacements An additional $250 on offer for gas-boosted solar hot water systems OR hot water systems with a 7-star Gas Energy Rating |
| Flued Room Heating | 4.5 stars |
$600 for new load installations $350 for gas-to-gas replacements |
| Gas Ducted Heating | 5.8 stars OR at 5 stars with zoning |
$750 for new load installations $500 for gas-to-gas replacements |
Heads up: if you are connecting an existing dwelling to natural gas for the very first time, AGN is offering a Connection Bonus of up to $750. Read more about the Connection Bonus, or speak to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) for more information. You can also use our online form to get in touch with this team.
The majority of our rebate offers are for existing dwellings connected or connecting to the natural gas distribution networks owned by Australian Gas Networks (AGN). However, we have a select range of rebates available for new builds - these rebates are for eligible heating appliances and outdoor living appliances (there are no rebates available for hot water or indoor cooking appliances installed in new builds). Check out this page for details on what's available to new builds.
In 2024, our rebate offers focus on assisting our customers choose and install energy efficient natural gas appliances. This year's offers are available to AGN customers in SA, NT, NSW and QLD (no new offers are available to AGN customers in Victoria at this point in time). If you are a customer in NSW or QLD, please be aware that AGN is not the sole gas distributor in your state and there are other gas distributors. You can refer to this postcode list to check if AGN is the distributor in your area. Alternatively, you are welcome to call our Natural Gas Marketing Team on 1300 001 001 (Option 7) to double-check.
The current Promotion Period for AGN's rebate campaign runs from 1 April 2024 to 31 December 2024. Eligible appliances need to be purchased by the end date of the Promotion Period, however, you will have until the end of the Grace Period to finalise appliance installation and claim your rebate. The Grace Period starts once the Promotion Period ends, so it will run from 1 January 2025 to 28 February 2025.
The Promotion Period and the Grace Period together make up the 'Campaign Period'. No rebates will be paid to connections or appliance installations completed outside of the 2024 Campaign Period – unless:
There are two ways you can claim a rebate.
Option 1. Claim via a rebate supplier. With this option, you choose a participating rebate supplier to complete the natural gas work you require (including supply and/or installation of your natural gas appliances) and who will then manage the rebate claim for you. A ‘rebate supplier’ is a gasfitting business or gas appliance store that has officially registered to AGN’s 2024 Natural Gas Rebate Campaign and who has agreed to facilitate rebate payment to eligible customers. This means your rebate supplier will provide you the rebate either as a discount from price or as a refund that will be passed onto you once they have received reimbursement from us – meaning there is no requirement on you to lodge any rebate paperwork to us. Easy!
Option 2. Claim via our cashback website. Alternatively, you can claim direct from us once appliance installation is complete - this may be because your chosen tradesperson is not registered with our campaign, or simply because you prefer to manage your claim directly. To claim direct, go to our cashback website (www.agnpromotions.com.au ) and fill out the application form. You'll need to make sure you have:
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
Easy! You can use our website's online directory to get in touch with a gas specialist near you - just look up your suburb or postcode (apply any appliance filters that you wish) and you'll be presented with rebate suppliers/businesses familiar with our natural gas rebate offers and who are closest to your area.
Alternatively, you can also use the online directory provided by your state's Master Plumbers Association to get in touch with a local gas appliance installer:
AGN's 2024 Natural Gas Rebate Campaign took effect 1 April 2024. If you have purchased a natural gas appliance before this date and can't find a matching rebate offer listed for it, please contact our Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) to double-check eligibility. Our team can also be contacted online.
If you're the proud owner of a newly built home, you'll be pleased to know that we have a select range of rebates available to new build customers connected to AGN's networks in SA, NT, QLD and NSW. You can read more here, or you can contact our Natural Gas Marketing Team for further details.
You can download our Rebate Terms and Conditions, for detailed information. If you have any questions, we welcome you to contact our team on 1300 001 001 (Option 7) or send us a message online.
Reach out to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) or send them a message online .
The rebate amount varies depending on the appliance type, the Gas Energy Rating of the appliance, and whether that appliance is a 'new load' appliance (this means it's a new, not replacement, installation that adds another source of gas usage to the home) or a gas-to-gas replacement (this means it's a replacement of the same gas appliance type). Most offers are specifically for existing dwellings, but if you’ve just built (or are in the process of building) a home in SA, NT, QLD or NSW, speak to our Natural Gas Marketing Team to check which select rebates are available for new homes.
Refer to Table 1 for a list of current appliance rebates – all offers subject to further Terms and Conditions (T&Cs):
| Appliance Type | Minimum Gas Energy Rating | Rebate Value |
|---|---|---|
| Hot Water | 6-stars |
$500 for new load installations $150 for gas-to-gas replacements An additional $250 on offer for gas-boosted solar hot water systems OR hot water systems with a 7-star Gas Energy Rating |
| Flued Room Heating | 4.5 stars |
$600 for new load installations $350 for gas-to-gas replacements |
| Gas Ducted Heating | 5.8 stars OR at 5 stars with zoning |
$750 for new load installations $500 for gas-to-gas replacements |
Heads up: if you are connecting an existing dwelling to natural gas for the very first time, AGN is offering a Connection Bonus of up to $750. Read more about the Connection Bonus, or speak to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) for more information. You can also use our online form to get in touch with this team.
The majority of our rebate offers are for existing dwellings connected or connecting to the natural gas distribution networks owned by Australian Gas Networks (AGN). However, we have a select range of rebates available for new builds - these rebates are for eligible heating appliances and outdoor living appliances (there are no rebates available for hot water or indoor cooking appliances installed in new builds). Check out this page for details on what's available to new builds.
In 2024, our rebate offers focus on assisting our customers choose and install energy efficient natural gas appliances. This year's offers are available to AGN customers in SA, NT, NSW and QLD (no new offers are available to AGN customers in Victoria at this point in time). If you are a customer in NSW or QLD, please be aware that AGN is not the sole gas distributor in your state and there are other gas distributors. You can refer to this postcode list to check if AGN is the distributor in your area. Alternatively, you are welcome to call our Natural Gas Marketing Team on 1300 001 001 (Option 7) to double-check.
The current Promotion Period for AGN's rebate campaign runs from 1 April 2024 to 31 December 2024. Eligible appliances need to be purchased by the end date of the Promotion Period, however, you will have until the end of the Grace Period to finalise appliance installation and claim your rebate. The Grace Period starts once the Promotion Period ends, so it will run from 1 January 2025 to 28 February 2025.
The Promotion Period and the Grace Period together make up the 'Campaign Period'. No rebates will be paid to connections or appliance installations completed outside of the 2024 Campaign Period – unless:
There are two ways you can claim a rebate.
Option 1. Claim via a rebate supplier. With this option, you choose a participating rebate supplier to complete the natural gas work you require (including supply and/or installation of your natural gas appliances) and who will then manage the rebate claim for you. A ‘rebate supplier’ is a gasfitting business or gas appliance store that has officially registered to AGN’s 2024 Natural Gas Rebate Campaign and who has agreed to facilitate rebate payment to eligible customers. This means your rebate supplier will provide you the rebate either as a discount from price or as a refund that will be passed onto you once they have received reimbursement from us – meaning there is no requirement on you to lodge any rebate paperwork to us. Easy!
Option 2. Claim via our cashback website. Alternatively, you can claim direct from us once appliance installation is complete - this may be because your chosen tradesperson is not registered with our campaign, or simply because you prefer to manage your claim directly. To claim direct, go to our cashback website (www.agnpromotions.com.au ) and fill out the application form. You'll need to make sure you have:
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
Easy! You can use our website's online directory to get in touch with a gas specialist near you - just look up your suburb or postcode (apply any appliance filters that you wish) and you'll be presented with rebate suppliers/businesses familiar with our natural gas rebate offers and who are closest to your area.
Alternatively, you can also use the online directory provided by your state's Master Plumbers Association to get in touch with a local gas appliance installer:
AGN's 2024 Natural Gas Rebate Campaign took effect 1 April 2024. If you have purchased a natural gas appliance before this date and can't find a matching rebate offer listed for it, please contact our Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) to double-check eligibility. Our team can also be contacted online.
If you're the proud owner of a newly built home, you'll be pleased to know that we have a select range of rebates available to new build customers connected to AGN's networks in SA, NT, QLD and NSW. You can read more here, or you can contact our Natural Gas Marketing Team for further details.
You can download our Rebate Terms and Conditions, for detailed information. If you have any questions, we welcome you to contact our team on 1300 001 001 (Option 7) or send us a message online.
Reach out to AGN’s Natural Gas Marketing Team on 1300 001 001 (Option 7; Monday-Friday during business hours) or send them a message online .