Gas Safety
Like all energy supply, natural gas must be manage carefully. Find out how we manage the gas networks safely and how you can use natural gas safely at home.
Safety in the home
It is important to take care around any gas appliances in your home. Following the simple tips below could prevent a serious injury.
- When installing new gas or electrical equipment ensure they are located more than 1m away from your gas meter.
- When doing renovations/landscaping please refer to our builders pack for meter location requirements - it is the customer responsibility to ensure meter location remains compliant.
- Regularly clean gas appliances after use to prevent a build-up of dust and dirt.
- Always use a licensed plumber for gas maintenance. When in doubt about even the simplest tasks, please contact a professional.
- When using a gas bottle for your BBQ or porch heater, always remember to turn off supply at the bottle.
- Always keep heaters away from combustible materials such as curtains, clothes and bedding.
- Never leave children unsupervised around cooking or heating appliances.
Gas safety and bushfire mitigation
During the Bush Fire Season, periods of High Fire Danger and on days of Total Fire Ban, we recommend following these basic safety tips to protect yourself, your family and your community.
- Immediately turn off your gas supply if there is imminent danger of bushfire to your premises.
- If you make the decision to leave your premises, please remember to turn off your gas supply by following these simple steps:
- Turn off all your household appliances (gas cooker, oven, heaters, hot water service), including the pilot lights.
- Locate your gas meter.
- Turn the gas supply service valve to the “OFF” position by rotating the handle 90º from the vertical “ON” position.
- The meter is off when the handle is horizontal (parallel to the ground).
- If you are unable to turn off the gas supply service valve or are not confident about doing so, please contact our faults and emergency number 132 691.
Following the passing threat of a bushfire, under no circumstances should you turn on the gas supply without first consulting a gasfitter or your gas retailer. In some cases, we may be required to shut down the local gas main network for safety precautions. In this instance, it may be several days before gas supply can be restored. If you have any questions or concerns, please contact our faults and emergencies team on 132 691.
How to turn off your gas supply
1. Turn off all the gas appliances in your home.
This includes gas cooking appliances, heaters and your hot water unit (including the pilot).
2. Locate your gas meter.
This is usually found in a metal box attached onto the side of your house; commonly opposite the driveway or in your front garden.
3. Turn the gas meter off.
To do this, rotate the valve 90 degrees so that it reaches a horizontal position.
If you’re unsure where your meter and service valve are located, contact your gas retailer.
