There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. For information on our Covid-19 response see below.

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Australian Gas Networks – Response to COVID-19

The COVID-19 pandemic has challenged the entire Australian community, forcing us to change the way we work and interact with each other. Australian Gas Networks (AGN), part of the Australian Gas Infrastructure Group (AGIG) has developed a COVID-19 response plan to address these challenges.

 

South Australia: COVID-19 Lock down July 2021

The South Australian Government has imposed a ‘stay at home’ lock-down in South Australia from 20 July 2021.

Our critical operations remain fully operational to maintain the safe and reliable supply of natural gas to the community. However new connection services may be delayed until lockdown restrictions are eased. For any urgent new connection service please contact the Customer Service Team on 1300 001 001.

All non-emergency service disconnection and relocations (DSD & SDR) will be suspended.

Meter Reading activities will continue with additional safety protocols including mandatory face masks and “contactless” reading. This means meter readers will not attempt to read a meter that requires customer assistance to read the meter including going through a customer’s house or the customer having to unlock gates, garages or carports to enable the reader to read the meter.

New connection meter installations (Meter Fix) will continue with additional assessment undertaken by contacting customers to determine requirements. In some cases this may require rescheduling the MFX for a mutually agreed time post lock-down.

All work activities are subject to change throughout the lock-down period, and normal work activities will resume following end of the lock-down period.

If you have any questions please contact us on 1300 001 001.

 

Victoria: COVID-19 Lock down July 2021

Under the current Victoria Government lockdown, our critical operations remain fully operational to maintain the safe and reliable supply of natural gas to the community. However new connection services may be delayed until lockdown restrictions are eased. For any urgent new connection service please contact the Customer Service Team on 1300 001 001.

All non-emergency service disconnection and relocations (DSD & SDR) will be suspended.

Meter Reading activities will continue with additional safety protocols including mandatory face masks and “contactless” reading. This means meter readers will not attempt to read a meter that requires customer assistance to read the meter including going through a customer’s house or the customer having to unlock gates, garages or carports to enable the reader to read the meter.

All work activities are subject to change throughout the lock-down period, and normal work activities will resume following end of the lock-down period.

If you have any questions please contact us on 1300 001 001.

 

Faults and Emergencies

Our faults or emergency service has not been impacted by COVID-19. If customers experience any gas faults or emergencies, please call on - 1800 427 532 (24 hours).

 

Customer Enquiries

Our Customer Enquiries centre can be contacted on 1300 001 001 (business hours). Whilst this call centre is operating normally, we do encourage customers to email your query to networkscustrela@apa.com.au.  Email enquiries are being responded in a timely manner during business hours.

 

Operations

Our operational focus is to safely maintain the reliability of gas supply for our customers and the broader community. This service has not been impacted by COVID-19.