There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. You can find information on our Covid-19 response here

Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001

Cleaner, more reliable energy for your home and business

Cleaner Energy…

We all like to do our bit for the planet, so you'll be happy to know you can reduce your household carbon emissions by switching from appliances running on grid electricity to natural gas. While solar energy is the cleanest energy, it is often not available when you need it, so natural gas is the perfect partner for solar, to provide hot water and heat your home or business.

By connecting your home to natural gas can lower your carbon emissions by up to 77% in Victoria compared to electric cooking and hot water appliances. This is because natural gas carbon emissions are much lower than electricity from coal fired power stations, which is where 70% of Victoria’s electricity is from.



In Queensland, 80% of electricity is from coal, so the savings are even higher. And in South Australia, although there is more renewable electricity, 42%is still from fossil fuels, so you can still lower your carbon emissions by up to 58%

But there’s more that can be done. Enter Renewable Gas – the future of Australian Gas. Renewable Gas is not just a new name, but a new gas including renewable hydrogen and bio methane that will be delivered by the current gas network. In South Australia we are already blending renewable hydrogen into the natural gas supply, with more projects on the way, as we aim for 100% renewable supply for our 2.1 million customers by 2050 at the latest.

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…more reliable energy

Any home that runs on grid electricity is susceptible to unexpected blackouts – particularly when temperatures soar during the summer months. Australia’s natural gas network, on the other hand, experiences, on average, just one unplanned outage every 40 years – making it much more dependable than electricity.

And with natural gas connected, even if your home is affected by a blackout, you can still have access to the basics, like hot water and the stove top, so you can take a warm shower and cook a meal.

We’re also well advanced our Mains Renewal Program (MRP). The five year program will make our network even more robust and reliable by replacing old cast iron or PVC pipes with polyethylene pipes.


…cost effective energy

Connecting to natural gas can offer significant cost savings on your energy bill. While every home has different energy needs, in Victoria, an average home can save $505 per year by converting cooking, hot water and heating to natural gas from grid electricity.

In South Australia, , an average home can save $830 per year by converting cooking, hot water and heating to natural gas from grid electricity.

Plus, because the cost of natural gas per unit tends to decrease as consumption increases, the more gas appliances you install, the more you can save. The more gas you use, the cheaper your tariff will be, which means lower gas bills for your entire household.